We Know There are other WordPress Support Companies out there but we were the first

Back when we started our business in 2009, there were very few companies that were specializing in WordPress Support or even “Managed WordPress Services“. It was mostly freelancers and development companies that built WordPress sites and then had to support them for their clients after the build was complete. There was no single company offering flat fee WordPress Support which is our core service.

Take a look below at a timeline of our success.

DEC 2009

Company Was Born

WP Fix It was launched on a Sunday afternoon December 18th 2009. Since we continue to strive to be the best and the FASTEST WordPress support company in the world.

JAN 2010

100 WordPress Issues Fixed

This was an exciting time showing that there are many people that need WordPress support 24/7 and their issues fixed fast and professionally by our agents.

MAY 2009

Launched Infection Removal Service

We brought on some of the best and brightest Infection Cleanup Specialists to service customers that need their site cleaned and secured.

APRIL 2012

Launched Speed Up Service

We did our market research and discovered the vast need to speed up WordPress sites, so we perfected the process and launched our Speed Up Service.

SEP 2013

25,000 WordPress Issues Fixed

At this point, we were averaging about 80 support tickets per week and loving every moment when we can tell the customer their issue is fixed.

FEB 2014

Achieved Average Ticket Resolve of 30 Minutes

The biggest thing that makes us different is resolve speed. We maintain an average resolve time of 30 minutes on all general support requests.

AUG 2015

Rebuilt Our Custom Support Portal

This was a huge upgrade for our customers to proved the most streamlined experience when using our custom ticket portal for agent communication.

FEB 2016

500 WordPress Issues Fixed Each Month

The fast support we provide is being spread through the WordPress community and we are resolving over 500 WordPress issues per month.

MARCH 2017

Employed 8 Agents and Fixing 24/7

Keeping support running as fast as possible, we employee 8 full time agents servicing WordPress issues 24/7 and even on weekends and holidays.

JUNE 2018

Over 72,000 WordPress Issues Fixed

We are so proud to continue to be the leader in WordPress support and have surpassed over 72,000 resolved WordPress issues since 2009.

It Is Important to Highlight The Unique Differences We Have to Other Support Companies

Over the last few years there have been a lot of WordPress Support companies that have popped up and are offering decent support. We thought in good spirit we would highlight a few of them and show the comparison. Take a look at the chart here and see below some major differences.

    • We Operate 24/7 Always
    • We Offer Live Agent Support
    • Easy To Use Ticket System
    • Almost 10 Years in Business
    • We Simply Love Fixing WordPress
 

72,300+

Tickets Serviced Since 2009

24/7 Support For WordPress Issues

15,500+

Active Support Customers

Our Customers Always Come Back

3,200+

Days Fixing WordPress Sites

Fixing WordPress Issues Since 2009

Take a Moment to Meet Our Owner and Why He Started This WordPress Support Company



Jarrett Gucci
OWNER WP FIX IT

Hello. My name is Jarrett Gucci and I come from a retail background that started at Home Depot in Buffalo NY as cashier and 18 months later was asked to be a project manager based out of Carson California with a goal of opening 12 stores in 14 months. This goal was accomplished. I have also been an area manager at Big Lots and Bed Bath and beyond.

I left my very last retail career as a district manager at Linens & Things in 2007 to pursue a hobby of website development as hoped I could make some money doing it.

After 4 years of building and managing WordPress sites, one Sunday afternoon while my wife was asleep on the couch, WP Fix It was born. The business idea for this company was modeled after the Apple Support service. Apple Support allows you to pay a flat fee and have your issue worked on until resolved. This concept seemed great for WordPress Support so then began WP Fix It in 2009 and since we have serviced over 72,000 WordPress support tickets to customers all over the world. Something other than our superior and friendly support is the fact that we operate 24 hours a day 7 days a week and can provide INSTANT WORDPRESS SUPPORT to those that need it most and need it fast.

Something you may not know about me besides all this I just mentioned, is that when I was 15 years old my neighbor gave me a 1962 dodge dart and I completely took it apart and rebuilt it. Was extremely fun at the time but would never do that again…

So that is some of my background and I will just leave you with our Mission Vision Statement here at WP Fix It. We don’t just fix WordPress, WE CHANGE LIVES.


See Jarrett Gucci Speaking At Various WordCamps











Meet Our WP Fix It Agents & Operations Staff



Kumar
WP FIX IT AGENT

Kumar is a WordPress developer with 8 years of experience. His skill set includes custom PHP and API works. He worked with various challenging projects also have good eye for making responsive websites. Created lot of custom plugins and themes for website development agencies.

How Long Have You Been Using WordPress?
Since 2009

How Did You Discover WordPress?
searched for a good, versatile and easy to use CMS that narrows my search to WordPress

How Do You Use WordPress?
I use WordPress for almost all type of works since there is no limitation and versatile

How Has WordPress Impacted You?
WordPress gave me a way out and start my own career as freelancer

What Do You Do When Not Working?..
I love cooking and do clay modeling

What Is Your Favorite Movie?
Wall E

What Is Your Favorite Food?
Briyani

WordPress Support Specialist

Nile
WP FIX IT AGENT
CLEANUP AGENT

Nile Flores is a St. Louis metro east resident, a mom, and the list goes on and on. She originated as a hobby blogger over 15 years ago, and ended up turning her sights to helping people rock out their websites like a rockstar, through Blondish.net. She’s been using WordPress since it began, and was also a b2 cafelog blogger. She encourages clients, and mentors bloggers to achieve their dreams with their websites. She was also a former support technician at Yoast.

Nile frequently presents at WordCamps across the United States as her way to contribute back to WordPress. If she’s not at a WordCamp, or actually home (for once), sometimes she can be found hanging out with her favorite WordPressers, at the local St. Louis WordPress Meetup group.

How Long Have You Been Using WordPress?
Since 2003

How Did You Discover WordPress?
I used b2 cafelog, so naturally moved to WordPress when it became available as a beta version.

How Do You Use WordPress?
Blogging, Design, and Development

How Has WordPress Impacted You?
WordPress has allowed me to express myself through my writing, as well as help and educate others on how to create a website that works, which are 2 of my passions.

What Do You Do When Not Working?..
I hang out with friends, and also raise my son, who is a WordPress user.

What Is Your Favorite Movie?
Spirited Away

What Is Your Favorite Food?
A tie between Spaghetti and Philly Cheesesteak

WordPress Support Specialist

Lucille
WP FIX IT AGENT

I’ve been a WP Fix It Agent since May 2016 and have since helped over 500 customers resolve their WordPress-related issues.

Since 2006, I have helped businesses establish their brands online. For many years, I have worked as a freelance website designer/developer working with several companies and have since started my own website design business. I’ve been working very closely with WordPress for the past several years. Most projects would consist of design integration, front-end development, as well as back-end programming. Companies have also hired me to help design their brand, which often included: custom logo design, business card design, flyer design, etc.

How Long Have You Been Using WordPress?
8 years and counting! I’ve worked on my first WordPress website in early 2009.

How Did You Discover WordPress?
I first discovered WordPress while searching for an easy-to-use blogging platform for one of my clients in early 2009.

How Do You Use WordPress?
I use WordPress on a daily basis while fixing all sorts of WordPress-related issues as well as developing new WordPress websites for clients worldwide.

How Has WordPress Impacted You?
I learned a lot as a developer ever since I first started using WordPress. Being considered a WordPress developer has opened many windows of opportunities along the way.

What Do You Do When Not Working?..
When I’m not too busy working, I like to enjoy some family time with my loved ones.

What Is Your Favorite Movie?
There are too many to count. My top three would probably be: Mary Poppins, The Wizard of Oz and E.T.!

What Is Your Favorite Food?
My favorite food would probably have to be steak on the BBQ!

WordPress Support Specialist

Micky
WP FIX IT AGENT

Over 17 years experience as a software developer and super geek with a high attraction to any type of web interface.
How Long Have You Been Using WordPress?
Since 2010

How Did You Discover WordPress?
Being the nerd that I am!

How Do You Use WordPress?
I use WordPress to help other be successful.

How Has WordPress Impacted You?
WordPress enables me to create awesome sauce websites.

What Do You Do When Not Working?..
I like to write music and other types of writing.

What Is Your Favorite Movie?
Despicable Me…;)

What Is Your Favorite Food?
Texas BBQ

WordPress Support Specialist

Tammara
WP Fix It Agent

How Long Have You Been Using WordPress?
Since 2009

How Did You Discover WordPress?
I wanted to start a sewing blog for a hobby of mine.

How Do You Use WordPress?
Development and helping others succeed online

How Has WordPress Impacted You?
WordPress is awesome for me because it is always changing and this forces me to keep learning which I love to do.

What Do You Do When Not Working?..
Make clothes and gardening. Also love kick boxing…;)

What Is Your Favorite Movie?
Bodyguard

What Is Your Favorite Food?
Any type of pasta

WordPress Support Specialist

Jay
WP FIX IT AGENT
SPEED SPECIALIST
CLEANUP AGENT

There are very few things I get stuck on when trying to fix WordPress issues and the best thing about what I do here is seeing new and complex issues that I have not worked on yet because I get challenged and they is exciting.

How Long Have You Been Using WordPress?
Since 2007

How Did You Discover WordPress?
A client of mine used it to build a blog for his business.

How Do You Use WordPress?
To feed my family by resolving support tickets full time for WP Fix It

How Has WordPress Impacted You?
WordPress is the financial support system to provide for my family and also allows me to make great connections with other WP professionals.

What Do You Do When Not Working?..
I love to camp with my family and play hockey.

What Is Your Favorite Movie?
Good Fellas

What Is Your Favorite Food?
Buffalo Wings

WordPress Support Specialist

Saverio
OPERATIONS STAFF
I am the Operations Manager here at WP Fix It and my main goal is making sure all accounting systems are running smoothly 24/7. Seems odd for an online business right? Well there are many things behind the scene that are needed to run and operate a 24/7 online WordPress support company. I make sure those things do the job intended.

What Do You Do When Not Working?..
I actually really enjoy doing woodworking and have built a lot of furniture that I use in my house.

What Is Your Favorite Movie?
JFK

What Is Your Favorite Food?
Any type of Asian cuisine

WordPress Support Specialist

Kalvin
OPERATIONS STAFF
While I do know a small amount of WordPress and how to work with it, my main goal here at WP Fix It is hardware management. I manage all the computers and mobile devices our agents use to service WordPress support tickets. I also spend a large portion of my time doing server management making sure that our site and supporting software we use to troubleshoot WordPress issues is always working at full capacity.

What Do You Do When Not Working?..
I like to spend time with my family and take them fishing.

What Is Your Favorite Movie?
Changing Lanes

What Is Your Favorite Food?
Hands down all day CHEESE BURGERS! <~~~I know very bad for me.